Privacy Policy of Senderos Counselling Pty Ltd
​ACN: 682 310 256
Email: eloisa@senderoscounselling.com.au
Senderos Counselling Pty Ltd complies with the Privacy Act 1988 and the applicable Privacy Principles when handling personal information, as well as the Health Records Act 2001 (New South Wales) and the applicable Health Privacy Principles when handling health information.
Senderos Counselling Pty Ltd takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Data Collection Practices
Senderos Counselling Pty Ltd collects personal information to provide you with counseling services. This may include collecting information about how to contact you to arrange an appointment. Senderos Counselling Pty Ltd collects information via consent forms, online booking systems, administrative interactions, and our website.
Personal and Health Information Collected
The type of personal and health information collected depends on your relationship with Senderos Counselling Pty Ltd (e.g., a client or third-party service provider) and may include:
-
Full name
-
Address
-
Email address
-
Date of birth
-
Medicare details
-
NDIS details
-
Billing information
-
General appointment information and other personal details
Failure to provide all requested information may mean Senderos Counselling Pty Ltd is unable to deliver the counseling services requested.
How Information is Collected
Information may be collected in the following ways:
-
From you directly (e.g., booking an appointment, completing documentation, or engaging with the practice online or via phone/email).
-
From third-party service providers (e.g., referrals through EAPs, doctors, or other professionals).
-
Through interactions on our website or other digital platforms.
Consent
By engaging with Senderos Counselling Pty Ltd (e.g., booking an appointment, making an inquiry, registering your details, or completing a consent form), you consent to the collection, use, and disclosure of your personal and health information as outlined in this privacy policy.
Information Use
Your personal and health information may be used for:
-
Providing counseling services
-
Sending newsletters or updates
-
Responding to feedback and complaints
-
Managing the website and other digital platforms
-
Enforcing client agreements (e.g., consent forms and payment arrangements)
Data Quality and Security
Senderos Counselling Pty Ltd takes reasonable steps to protect personal information from misuse, loss, and unauthorized access or modification. We endeavor to keep collected information accurate and up-to-date.
Please notify Senderos Counselling Pty Ltd of any changes or inaccuracies in your personal information by emailing eloisa@senderoscounselling.com.au
Health Information
Senderos Counselling Pty Ltd complies with the Health Privacy Principles and the Australian Counselling Association's (ACA) ethical guidelines in the collection, use, and disclosure of health information.
Health Information Collection Reasons
-
Providing therapeutic intervention
-
Writing reports or summaries
-
Recording relevant personal and health details for counseling purposes
Health information will only be collected with your consent or as required by law.
Access, Updates, and Complaints
You have the right to access and correct personal and health information held by Senderos Counselling Pty Ltd, subject to legal exceptions.
-
Access Requests: Contact us at eloisa@senderoscounselling.com.au for access to your information.
-
Complaints and Questions: If you have concerns or complaints about this privacy policy, please email us, and we will address them promptly.
Disclosure
Senderos Counselling Pty Ltd may disclose personal information to third parties with your consent or as permitted or required by Federal, State, or Territory law.
Changes to the Privacy Policy
Senderos Counselling Pty Ltd may amend this privacy policy from time to time. Any changes will take effect immediately upon updating the policy on our website. By continuing to engage with our services following any changes, you agree to the revised policy.
If you do not agree with the terms of this policy, please inform us immediately and discontinue use of our services and website.
Contact Us
If you have any questions regarding this privacy policy, please contact us at:
Email: eloisa@senderoscounselling.com.au
Senderos Counselling Pty Ltd
Cancellation Policy of Senderos Counselling Pty Ltd
ACN: 682 310 256
Email: eloisa@senderoscounselling.com.au
Objectives and Background
Senderos Counselling Pty Ltd is committed to providing the best service in a timely manner and aims to accommodate your needs.
Unfortunately, when a client cancels without adequate notice, it prevents another client from being served. This cancellation policy is in place to respect the time commitment of all parties. It outlines the process for requesting a cancellation and applicable fees. This policy ensures fairness to both the business and clients who might otherwise have utilized the appointment slot.
Senderos Counselling Pty Ltd is implementing a clear and straightforward cancellation policy to ensure transparency about any costs associated with engaging our services.
Cancellation Process
We understand that circumstances may arise that require you to cancel your appointment. However, due to limited appointment availability, we request that cancellations be made with adequate notice to allow us to fill the appointment slot.
You may cancel by contacting us via:
-
Phone: Call or text 0450703446
Notice Period
-
A minimum of 48 hours' notice is required for cancellation.
-
Please notify us prior to your scheduled appointment to inform us of any changes or cancellations.
-
If adequate notice is not provided, or no notice is given, a cancellation fee (see below) will apply for the missed appointment.
Late Arrivals
-
Late arrivals will be accommodated only within the remaining time of the scheduled session.
-
If you arrive too late to proceed with the appointment, it may need to be rescheduled or canceled, which could incur a cancellation fee.
Cancellation Fee
-
The cancellation fee is the full agreed session rate.
-
Cancellation fees will be invoiced for payment.
-
Any deposit paid for the appointment may be deducted from the cancellation fee (if applicable).
-
The cancellation fee is the sole responsibility of the client and must be paid in full within 48 hours after invoicing.
Acceptable Circumstances for Waiving Cancellation Fees
Senderos Counselling Pty Ltd understands that emergencies and uncontrollable circumstances may occur. In such cases, cancellation fees may be waived.
-
Waiving of cancellation fees requires approval from the practice director.
-
Examples of acceptable circumstances include emergencies or unforeseen events.
Refund Policy
If a cancellation notice is provided prior to the scheduled appointment, Senderos Counselling Pty Ltd will refund any deposit received for the booking.
Questions
Senderos Counselling Pty Ltd values mutual understanding as the foundation of a good client-business relationship.
If you have questions about this cancellation policy, please direct them to the practice director by emailing eloisa@senderoscounselling.com.au